How to Build a WhatsApp Chatbot
A WhatsApp Chatbot is an automated system that replies to customers on WhatsApp. It can answer common questions, collect lead details, send updates, book appointments, and transfer chats to a human agent when needed. For businesses, a WhatsApp Chatbot is useful because customers expect quick replies. If a business replies late, the lead may lose interest. Step 1: Decide the Purpose of the WhatsApp Chatbot Before building a WhatsApp Chatbot, first decide what you want it to do. For example, your chatbot can help with: answering FAQs collecting leads sharing product details booking appointments sending order updates handling support queries qualifying sales enquiries sending follow-up messages A chatbot should solve a clear business problem. Do not build it only because automation looks attractive. Step 2: Choose WhatsApp Business API For a proper WhatsApp Chatbot, you usually need WhatsApp Business API . The normal WhatsApp Business App has basic features like greeting messages, away m...